Q: What currency are the prices I see on the site?
A: All prices are in USD.
Q: I just placed an order, when will it ship?
A: We try our best to ship items as fast as we can. Please allow 4-7 days production time for your order to ship out, average shipping times are 3-5 days. Tracking numbers will be updated 3-5 days after your order has been SHIPPED. If you don't have a tracking number after 7 business please email us at firstname.lastname@example.org.
Q: I am not happy with my order, can it be returned? What if there is an issue?
A: We offer a 100 % money back guarantee if the product is defective or damaged. We give you 30 days to send it back to us for a full refund. You must ship it back at your own expense, once we have received the product we will refund the full amount of your original purchase. Please Include a name and order number on the returned package. Please note: If you your package is on the way, you must wait for it to arrive and return it before receiving a refund.
Q: Can I cancel my order?
A: You can cancel your order with no penalty! You must cancel your order before it ships. If the item has already been shipped out, please use our easy return system to get a full refund.
Q: I have entered an incorrect address what do I do now?
A: If you have miss-spelled or auto-filled in an incorrect address, simply reply to your order confirmation email and confirm. Once you double check if the address given is incorrect, kindly notify us via email at email@example.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
Q: How long does shipping take?
A: Shipping times vary as we ship worldwide from different fulfillment centers based on your location. The average shipping time is 3-5 business days.
Q: I have a question that wasn't answered, can you please help?
A: Absolutely! We are here to ensure that you are happy with your purchase! Please send us an email to firstname.lastname@example.org and we will be happy to assist you in any way we can. Please note that we do receive a large number of emails. For a prompt response, please attach your order number and address the problem.